Last updated: 4 November 2026

This policy applies to payments made to Kifalme Investments (Pty) Ltd, trading as Kifalme AI (“Kifalme”, “we”, “us”), registration number 2023/885466/07, for advertising campaigns, media bookings and related services bought through our websites and platforms.

1. How payment works

Campaigns are prepaid. Payments are allocated to your campaign and used to cover advertising, confirmed media bookings and agreed service fees. Unused funds are not withdrawable as cash but may be refunded in accordance with this policy.

2. Cancelling before your campaign starts

If you cancel before your campaign starts, we refund your payment less any costs already incurred or non-refundable bookings you approved. If no costs have been incurred, you receive a full refund.

3. Cancelling a live campaign

You can stop a live campaign at any time. We refund the unused amount after deducting advertising already delivered, committed costs and applicable agreed fees. Advertising already delivered is not refundable.

4. Booked media

Some media, such as digital billboards and radio, is booked with the media owner ahead of time. If you cancel after a booking is confirmed, the refund depends on the media owner’s cancellation terms, which we show you before you confirm the booking. Any part we can recover is refunded to you.

5. Creative and design work

Creative work, such as ad design and video, is not refundable once it has been produced and delivered to you. Any prepaid amount not yet used for creative work is refundable, less costs already incurred.

6. If something goes wrong on our side

If your campaign does not run as booked because of an error on our side, you get a refund for the part that did not run, or a free re-run, whichever you prefer.

7. How refunds are paid

• Refunds go back to the payment method you used: card refunds to the same card, and bank or instant payments to the same bank account.
• We do not pay refunds in cash or to a different account.
• We aim to initiate approved refunds within 5 business days. The time taken for funds to reflect depends on your bank and payment provider.
• Refunds must be requested by the client and are reviewed and approved by Kifalme in accordance with this policy. Approval will not be unreasonably withheld where a refund is due.

8. How to ask for a refund

Email accounts@kifalmeafrica.com with your name, invoice or campaign number, and the reason. We reply within 2 business days. We may request additional information to verify your payment and refund eligibility.

9. Disputes

If you are unhappy with our decision, please email us first so we can fix it. This policy does not limit your rights under the Consumer Protection Act or other South African law.

10. Contact

Kifalme Investments (Pty) Ltd, trading as Kifalme AI
52 Hobart Road, Bryanston, Johannesburg, 2191, South Africa
Email: accounts@kifalmeafrica.com