Kifalme Africa Privacy Policy

Last updated: 9 July 2026

Kifalme Africa Investments and its related products, including Kifalme Agents, respect your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when users interact with our websites, WhatsApp business services, AI-powered assistants, lead capture forms and related business tools.

Information we may collect

We may collect information that users provide directly, including:

– name
– phone number
– email address
– company name
– enquiry details
– messages sent through WhatsApp or other communication channels
– service or product interests
– location or country where relevant to the enquiry
– files or documents voluntarily submitted

How we use information

We use information to:

– respond to customer enquiries
– provide business support
– capture and route leads
– improve service delivery
– escalate requests to human team members when needed
– maintain conversation records
– send relevant follow-up communication
– comply with legal, operational and security requirements
– improve our products and services

WhatsApp and messaging services

When users communicate with us through WhatsApp, we may process message content, phone numbers, timestamps and related conversation information for the purpose of responding to enquiries, providing support and improving service delivery.

We do not sell personal information.

AI-assisted responses

Some responses may be assisted by AI tools. These tools are used to help respond faster, classify enquiries, capture leads and route requests. Where a request cannot be answered confidently, it may be escalated to a human team member.

Sharing of information

We may share information only where necessary with:

– internal team members
– service providers supporting our systems
– technology providers
– business partners where required to fulfil a request
– legal or regulatory authorities where required by law

Data retention

We retain personal information only for as long as reasonably necessary for business, legal, operational, support and reporting purposes.

Data security

We apply reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

User rights

Users may request access to, correction of, or deletion of their personal information by contacting us.

Data deletion requests

To request deletion of your personal information, email:

privacy@kifalmeafrica.com

Please include your name, contact number, email address and details of the service or conversation you are referring to.

Contact

For privacy-related questions, contact:

Kifalme Africa Investments
Email: privacy@kifalmeafrica.com
Website: https://kifalmeafrica.com